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Gurgaon, 20 December, 2014: If your SpiceJet flight is canceled or
rescheduled by 90 minutes or more, visit Spicejet.com and follow the 3 convenient steps
to change your flight or apply for refund. This is the first time ever an airline has
automated disruption management to enable passengers find alternatives.
Keeping customers’ convenience in mind, the airline has revoked all additional charges
on rescheduling. Customers can now avoid the long queue/traffic on the call centre
lines and can modify their bookings by themselves by following the stated 3 easy steps.
Customers who have booked their tickets through travel agents can also modify their
bookings by following these steps. For refunds on agency bookings, customers need to
contact their respective travel agents.
Step1: Customers with canceled or rescheduled flight by more than 90
minutes will have to click on ‘Changes/Refund’ button on the home page
of the website.
Step 2: Clicking on changes/refund button will lead customers to the
next page where they can look for alternative flights and then modify their bookings by
providing the information requested for.
An alert message will appear in case customer enters a PNR that has not been affected
more than 90 minutes. To make changes to such bookings, customer will have to use
‘Manage My Bookings’ functionality on the web site and existing fare rules shall apply
to modifications made.
Step 3: Customers will then have to select the flight they wish to
modify by choosing an alternate flight from the list displayed and press ‘Change
Flight’ button. You can change the time and/or date of the flight that has been
cancelled/rescheduled, at no additional cost. Only the flights affected due to
cancellation/rescheduling can be modified.
Customers can then view the revised itinerary and take a printout to show at the Airport
counters.
For all unaffected bookings, customers have to use the ‘Flight Status’ and ‘Manage My
Bookings’ functionality.
Kaneswaran Avili, Chief Commercial Officer, SpiceJet Ltd. said, “Due to the
recent restructuring of our fleet size, customers are experiencing inconvenience,
however to make things easier for them we have introduced an innovative self help
link where they can manually modify their bookings due to cancellation or
rescheduling of flights. Our call centres have been experiencing heavy traffic,
hence this is a move to ensure they are not left unattended. We hope this will help
our customers to make the bookings according to their choice.”
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